SUSANTI, E. Complaints Handling Satisfaction mediates between Complaints Handling to Customer Loyalty for the Indonesian Banking Industry. International Journal of Digital Entrepreneurship and Business, [S. l.], v. 2, n. 2, p. 86 -, 2021. DOI: 10.52238/ideb.v2i2.69. Disponível em: https://ejournal.jic.ac.id/ideb/article/view/69. Acesso em: 24 may. 2024.